There have been substantial changes in business performance measurement in the last 20 years, which has led to the development of new performance-measurement frameworks, of which the Balanced Scorecard (BS) concept is considered to be among the most popular. The BS has been widely implemented in...

The paper examines several outstanding issues on the interface between the measurement of performance in primary and secondary education and the management of improved performance in this nationally important sector. These issues relate to the clarification of the objectives of the education...

With organisations adopting maintenance as a profit-generating business element, the role of maintenance in modern manufacturing industries is becoming even more important, clearly underscoring the importance of bringing maintenance operations in harmony with corporate business objectives. This...

The main purpose of the study is to analyse the role of performance measurement information in management, and what performance measurement information top managers use in their decision making. The study is a single case study of a company that manufactures kitchen fitments and operates in a...

This paper proposes a method for PMS design in SMEs and an information system (IS) compatible with the PMS formulated using this method. It also discusses the barriers for PMS and software implementation in SMEs. Both the PMS design method and the IS requirements were based on a literature...

Tenix won the ANZAC Ship Contract in November 1989 to build ten guided missile frigates for the navies of Australia and New Zealand. The ships are planned to have a service life of 25 to 30 years. Within this time period, there will be changes in the operational requirements for these vessels....

Access to three years of annual reports and bank credit managers' assessments for 63 small businesses in New Zealand provides a strong basis to evaluate and to predict whether small businesses are likely to fail. Indicators of company failure are important, even crucial, to those who provide...

The design, implementation and use of Performance Measurement (PM) systems have been studied extensively. However, the literature shows little evidence on what kind of impacts PM practises have had on, for example, the performance of the operative level of an organisation. This paper focuses on...

In this paper, an integrated performance measurement model is developed, considering both productivity and quality dimensions together in one platform. The ranking of the units for the identified quality dimensions is found by the application of analytic hierarchy process (AHP). By using the...

Compensation systems are an essential tool to link corporate goals such as customer orientation with individual and organisational performance. While some authors demonstrate the positive effects of incorporating nonfinancial measures into the compensation system empirically, companies have...