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Kundenorientiertes IT-Management an der Universität Dortmund : Analyse, Benchmarks, Empfehlungen

Berthold, Christian (contributor); Hener, Yorck (contributor) - 2008

Das beschriebene Projekt wurde gemeinsam mit der Technischen Universität Dortmund, damals noch Universität Dortmund, durchgeführt und mit einem Analysebericht und Empfehlungen im April 2007 beendet. In der Zwischenzeit hat die TU Dortmund die Empfehlungen intern diskutiert und erste Schritte...

Persistent link: https://www.econbiz.de/10003781440

Leadership, empowerment and customer satisfaction in teaching institutions : case study of a Pakistani University

Arif, Seema; Ilyas, Maryam - In: The TQM journal : the international review of … 23 (2011) 4, pp. 388-402

Persistent link: https://www.econbiz.de/10009247544

Heterogeneity analysis in the university context : a proposal based on service quality perceptions

Fuentes Blasco, Maria; Gil Saura, Irene; Moliner … - In: Cases on innovations in educational marketing : …, (pp. 25-45). 2011

Persistent link: https://www.econbiz.de/10009406232

Evaluating higher education institutions through agency and resource-capabilities theories : a model for measuring the perceived quality of service

Vargas-Hernández, José G.; Ibarra, Salustia Teresa Cano - In: Innovation and shifting perspectives in management education, (pp. 246-268). 2017

Persistent link: https://www.econbiz.de/10011564639

Public no more : a new path to excellence for America's public universities

Fethke, Gary Craig; Policano, Andrew J. - 2012

Persistent link: https://www.econbiz.de/10010489349

What's the future of public higher education? : a review essay on Gary C. Fethke and Andrew J. Policano's "Public no more : a new path to excellence for America's public universiti...

Ehrenberg, Ronald G. - In: Journal of economic literature 52 (2014) 4, pp. 1142-1150

Persistent link: https://www.econbiz.de/10010480085

Issues of delivering quality customer service in a higher education environment

Vauterin, Johanna Julia; Linnanen, Lassi; Marttila, Esa - In: International journal of quality and service sciences 3 (2011) 2, pp. 181-198

Persistent link: https://www.econbiz.de/10009299626

Gestaltung von Veränderungsprozessen an Hochschulen : Spannungsfelder, Rollenkonflikte und Handlungspraktiken von Hochschulleitungen und Zuständigen für Qualitätsmanagement in Verf...

Suwalski, Petra - In: Die Organisation von Hochschulen in Theorie und Praxis …, (pp. 135-151). 2019

Persistent link: https://www.econbiz.de/10012134097

Efectos (algunos no esperados) de la acreditación de alta calidad en las universidades colombianas

Bayona-Rodríguez, Hernando; Bedoya, Juan; Pulido, Xiomara - 2018

Persistent link: https://www.econbiz.de/10011974834

International perspectives on university efficiency

Klumpp, Matthias (ed.); Zelewski, Stephan (ed.); … - 2015

Resource efficiency and economic considerations are a major topic in higher education systems. Universities are urged to improve their outputs as well as their processes. This book provides a multi-perspective collection of research approaches regarding university efficiency. Though based in...

Persistent link: https://www.econbiz.de/10013445899