"This thoroughly revised and updated edition of The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups. Author Michael Wilkinson has trained thousands of...

Communication principles for leadership -- Communicating and leading at work -- Being aware of self and others -- Using verbal and nonverbal messages -- Listening and responding -- Adapting to differences -- R elationship skills -- Relating to others at work -- Interviewing principles and skills...