//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"De Pelsmacker, Patrick"
~person:"Walsh, Gianfranco"
~subject:"Customer service"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Consumer behaviour : a practic...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Customer service
Consumer behaviour
52
Konsumentenverhalten
52
Deutschland
13
Germany
13
Beziehungsmarketing
12
Relationship marketing
12
Brand management
8
Markenführung
8
E-commerce
6
Electronic Commerce
6
Brand image
5
Customer satisfaction
5
Decision under uncertainty
5
Entscheidung unter Unsicherheit
5
Kundenzufriedenheit
5
Markenimage
5
Market research
5
Marktforschung
5
Measurement
5
Messung
5
Brand
4
Emotion
4
Markenartikel
4
Cluster analysis
3
Clusteranalyse
3
Cognition
3
Cultural identity
3
Dienstleistungsqualität
3
Dienstleistungssektor
3
Information behaviour
3
Informationsverhalten
3
Innovation
3
Kognition
3
Kulturelle Identität
3
Kundenservice
3
Marketing
3
Marketing management
3
Marketingmanagement
3
Meinung
3
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
De Pelsmacker, Patrick
Walsh, Gianfranco
Gustafsson, Anders
8
Helmke, Stefan
7
Miao, Li
7
Gierl, Heribert
5
Kumar, Anuj
5
Mattila, Anna S.
5
Voorhees, Clay M.
5
Barnes, Donald C.
4
Dangelmaier, Wilhelm
4
Gelbrich, Katja
4
Jerath, Kinshuk
4
McColl-Kennedy, Janet R.
4
Medler-Liraz, Hana
4
Netessine, Serguei
4
Seger-Guttmann, Tali
4
Sirianni, Nancy J.
4
Baker, Melissa A.
3
Bambauer, Silke
3
Bolton, Ruth N.
3
Collier, Joel E.
3
Ferraro, Carla
3
Groth, Markus
3
Hellström, Daniel
3
Huang, Zhuowei
3
Larivière, Bart
3
Li, Yi
3
Paswan, Audhesh
3
Prentice, Catherine
3
Roschk, Holger
3
Rui, Huaxia
3
Sands, Sean
3
Sharma, Piyush
3
Sousa, Rui
3
Torres, Edwin N.
3
Tsarenko, Yelena
3
Uebel, Matthias
3
Vakulenko, Yulia
3
Verma, Rohit
3
Vilnai-Yavetz, Iris
3
more ...
less ...
Published in...
All
Academy of Management journal : AMJ
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
2
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
3
Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Walsh, Gianfranco
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->