Kooperation in Dienstleistungsnetzwerken -- Kooperationen in Service Ecosystemen -- Kooperation im Rahmen von Geschäftsmodellen -- Kooperation bei Dienstleistungsinnovationen -- Kooperative Dienstleistungen und Marketingmix

This handbook discusses firms providing services in the traditional professions such as law, accounting, and architecture, as well as newer sectors such as management consulting, advertising, and engineering. It provides a critical overview of contemporary research on the professional service...

pt. I. Services and innovation : conceptual and analytical frameworks -- pt. II. The nature of innovation in services : sectoral analyses and case studies -- pt. III. Organisational and strategic patterns for service innovation -- pt. IV. Innovation in services and through services : impact...

Discussing the latest research and theory in customer satisfaction and services marketing, the topics include: the measurement of the managerial impact on service quality improvement; new methods of assessing the various elements of service quality; and philosophies of the nature of customer value

Basics of quality management for services -- Analysis of service quality -- Planning and control of quality management for services -- Implementation of quality management for services -- Quality controlling for services.

In this book Fai͏̈z Gallouj propounds a theoretical framework which describes and evaluates the main approaches to analysing and understanding innovation in services. He provides interesting and extensive empirical material on the nature and sources of innovation in various services sectors...