This handbook discusses firms providing services in the traditional professions such as law, accounting, and architecture, as well as newer sectors such as management consulting, advertising, and engineering. It provides a critical overview of contemporary research on the professional service...

Over the past three decades the Professional Service Firm (PSF) sector has emerged as one of the most rapidly growing, profitable, and significant in the global economy. In 2013 the accountancy, management consulting, legal, and architectural sectors alone generated revenues of US$ 1.6 trillion...

Basics of quality management for services -- Analysis of service quality -- Planning and control of quality management for services -- Implementation of quality management for services -- Quality controlling for services.