Alsultanny, Yas A. - In: International Journal of Electronic Government Research … 14 (2018) 3, pp. 44-56
The purpose of this article is to assess the factors that motivate users toward using innovative public e-services that … provided by e-government, to enhance services and reduce costs. The effect of users' demographic characteristics on motivation … factors were examined as well. A questionnaire survey was conducted on a sample of 676 users of public e-services, and the …