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Managing business processes through outsourcing : a strategic partnering perspective
Saxena, K. B. C.; Bharadwaj, Sangeeta Shah - In: Business process management journal 15 (2009) 5, pp. 687-715
Persistent link: https://www.econbiz.de/10003889602
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Process-oriented taxonomy of BPOs: an exploratory study
Niranjan, T. T.; Saxena, K. B. C.; Bharadwaj, Sangeeta Shah - In: Business process management journal 13 (2007) 4, pp. 588-606
Persistent link: https://www.econbiz.de/10003513241