(including environmental performance for the case of the ISO 14001 standard) by scholars. It is suggested that both standards … have clear benefits on operational, people and customer results and that the effects on financial performance are … performance, and customer satisfaction in order to expand this search. Originality/Value: The main contribution is that the paper …

(including environmental performance for the case of the ISO 14001 standard) by scholars. It is suggested that both standards … have clear benefits on operational, people and customer results and that the effects on financial performance are … performance, and customer satisfaction in order to expand this search. Originality/Value: The main contribution is that the paper …

advantages, and to explore the double relationship between environmental proactivity and business performance. Design … environmental proactivity and performance levels, employing a two-step cluster analysis. Significant differences between groups were … performance levels. Hotels which achieve above average business performance levels are significantly more environmentally …