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Special issue: Service management in China
Liu, Shunzhong (contributor) - 2009
Persistent link: https://www.econbiz.de/10003855465
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The relationship-service-profit chain: conceptual framework and propositions
Herington, Carmel; Johnson, Lester W. - In: International journal of services technology and management 14 (2010) 2/3, pp. 144-162
Persistent link: https://www.econbiz.de/10003997667
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Service employee behaviour: the role of compliance and risk taking
Gudergan, Siegfried; Lings, Ian - In: International journal of services technology and management 14 (2010) 2/3, pp. 208-216
Persistent link: https://www.econbiz.de/10003997672
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Rule-based service charging method for composite services
Zheng, Xiaolin; Zhen, Lin; Wang, Jianyue; Bei, Yijun - In: International journal of services technology and management 16 (2011) 3/4, pp. 337-355
Persistent link: https://www.econbiz.de/10009487565
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Management control of service innovation activities : an exploratory investigation of best practice
Aas, Tor Helge - In: International journal of services technology and management 16 (2011) 3/4, pp. 318-336
Persistent link: https://www.econbiz.de/10009487566
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Value-chain-oriented service development by means of a "two-channel service model"
Panshef, Veselin Vasilef; Dörsam, Edgar; Sakao, Tomohiko; … - In: International journal of services technology and management 11 (2009) 1, pp. 4-23
Persistent link: https://www.econbiz.de/10003848959
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Degree of service-oriented in the pulp and paper industry
Davidsson, Nina; Edvardsson, Bo; Gustafsson, Anders; … - In: International journal of services technology and management 11 (2009) 1, pp. 24-41
Persistent link: https://www.econbiz.de/10003848962
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Managing industrial service offerings : requirements on content and processes
Kowalkowski, Christian; Brehmer, Per-Olof; Kindström, … - In: International journal of services technology and management 11 (2009) 1, pp. 42-63
Persistent link: https://www.econbiz.de/10003848964
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Specialisation is king : crativity support systems for service concept development
Voigt, Matthias; Plattfaut, Ralf; Niehaves, Björn - In: International journal of services technology and management 20 (2014) 4/5/6, pp. 315-334
Persistent link: https://www.econbiz.de/10011346954
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A taxonomy of service innovations based on the innovative activity efficiency of service firms : a DEA approach
Suh, Yongyoon; Kim, Moon-soo - In: International journal of services technology and management 20 (2014) 4/5/6, pp. 267-289
Persistent link: https://www.econbiz.de/10011346962