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The Palgrave Handbook of Service Management

Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022

Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service Management – Scope, Challenges, and Future Developments...

Persistent link: https://www.econbiz.de/10013203497

Service management

Grönroos, Christian - 2013

Persistent link: https://www.econbiz.de/10010235084

Exploring internal mechanisms forming customer servicescape experiences

Pareigis, Jörg; Echeverri, Per; Edvardsson, Bo - In: Journal of service management 23 (2012) 5, pp. 677-695

Persistent link: https://www.econbiz.de/10009666543

Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden

Edvardsson, Bo; Gustafsson, Anders; Witell, Lars - In: Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends, (pp. 29-40). 2011

Persistent link: https://www.econbiz.de/10008908837

A customer-dominant logic of service

Heinonen, Kristina; Strandvik, Tore; Mickelsson, Karl-Jacob - In: Journal of service management 21 (2010) 4, pp. 531-548

Persistent link: https://www.econbiz.de/10008656284

A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)

Svari, Sander; Slåtten, Terje; Svensson, Göran; … - In: The journal of services marketing 25 (2011) 5, pp. 323-335

Persistent link: https://www.econbiz.de/10009272255

Degree of service-oriented in the pulp and paper industry

Davidsson, Nina; Edvardsson, Bo; Gustafsson, Anders; … - In: International journal of services technology and management 11 (2009) 1, pp. 24-41

Persistent link: https://www.econbiz.de/10003848962

Circular service management : toward conceptual understanding and service research priorities for a more sustainable future

Karpen, Ingo Oswald; Edvardsson, Bo; Tronvoll, Bård; … - In: Journal of service management 34 (2023) 6, pp. 50-69

Persistent link: https://www.econbiz.de/10014456548

Exploring dualities of service innovation : implications for service research

Witell, Lars; Anderson, Laurel; Brodie, Roderick J.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 436-441

Persistent link: https://www.econbiz.de/10011418320

Linking service design to value creation and service research

Andreassen, Tor Wallin; Kristensson, Per; Lervik-Olsen, Line - In: Journal of service management 27 (2016) 1, pp. 21-29

Persistent link: https://www.econbiz.de/10011482091