Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service Management – Scope, Challenges, and Future Developments...

Building Cities reviews the experiences of the Latin American and Caribbean region in the design and implementation of neighbourhood upgrading programmes. The volume has a particular focus on the lessons learned by specialists of the Inter-American Development Bank and their technical and...

Building Cities reviews the experiences of the Latin American and Caribbean region in the design and implementation of neighbourhood upgrading programmes. The volume has a particular focus on the lessons learned by specialists of the Inter-American Development Bank and their technical and...