We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if managers treat their co-workers in an unfair way. This question cannot be studied in long-lived organizations since workers may change their career expectations (and hence...

Die vorliegende Broschüre faßt die Ergebnisse des Beratungsprojektes der Hans-Böckler-Stiftung mit der Technologieberatungsstelle des DGB NRW zum Thema: "Innovative Gestaltung von Call Centern - Kunden- und arbeitsorientiert" zusammen.In fünf Expertenrunden wurde das Thema aus...

Behavioral economics documents the importance of status and self-image concerns in the workplace, but is largely silent about how to instrumentalize them to induce effort. Awards - widespread in the corporate sector and elsewhere - are motivators that derive their value from such social...

Im Rahmen des Beratungsprojektes Arbeits- und Umweltschutz in Krankenhäusern erscheint diese Handlungshilfe für Betriebsräte und Expertinnen und Experten des betrieblichen Arbeitsschutzes in Krankenhäusern. Hoher Leistungs- und Zeitdruck, gepaart mit hoher Verantwortung, Schichtdienst,...

This study documents two empirical regularities, using data for Denmark and Portugal. First, workers who are hired last, are the first to leave the firm (Last In, First Out; LIFO). Second, workers' wages rise with seniority (= a worker's tenure relative to the tenure of her colleagues). We seek...

Employment protection legislation (EPL) is an important determinant of workers' perceived future labour market prospects as well as their subjective well-being. Recent studies indicate that it is not only a worker's own level of protection, but also the employment protection of other workers...