The widespread digitization of consumers' daily lives creates a plethora of digital traces of consumers’ product-related behaviors. These traces have the potential to be turned into meaningful communicative and observable content by the services that possess them. For example, Spotify displays...

Despite their growing economic importance and rapid proliferation across various industries, successful digital platform ecosystems remain difficult to build and sustain over time. Facing challenges stemming from the turbulent and uncertain environment, in which they operate, and from the...