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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Qualitätsmanagement
16,329
Quality management
14,361
Service quality
2,557
Ökologie
2,094
Theorie
2,052
Theory
2,037
Deutschland
1,822
Product quality
1,625
Produktqualität
1,622
Germany
1,511
Ecology
1,179
Prozessmanagement
1,152
Standardisierung
1,097
Standardization
1,093
Business process management
1,051
Lieferkette
949
Supply chain
949
Customer satisfaction
871
Kundenzufriedenheit
869
Industrie
846
USA
830
Manufacturing industries
813
Lean Management
770
United States
768
Lean management
747
Qualitätssicherung
740
Unternehmenserfolg
735
Firm performance
724
Krankenhaus
680
Performance measurement
647
Performance-Messung
646
Lean Production
626
Lean production
613
Hospital
604
Relationship marketing
590
Beziehungsmarketing
588
Innovation
571
Gesundheitswesen
545
Health care
512
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All
Undetermined
1,008
Free
414
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Article
1,908
Book / Working Paper
642
Journal
7
Type of publication (narrower categories)
All
Article in journal
1,748
Aufsatz in Zeitschrift
1,748
Hochschulschrift
157
Aufsatz im Buch
155
Book section
155
Thesis
132
Graue Literatur
113
Non-commercial literature
113
Arbeitspapier
57
Working Paper
57
Collection of articles of several authors
50
Sammelwerk
50
Conference paper
36
Konferenzbeitrag
36
Bibliografie enthalten
33
Bibliography included
33
Case study
29
Fallstudie
29
Konferenzschrift
26
Aufsatzsammlung
24
Amtsdruckschrift
18
Government document
18
Conference proceedings
17
Lehrbuch
10
Textbook
9
Handbook
8
Handbuch
8
Collection of articles written by one author
3
Guidebook
3
Nachschlagewerk
3
Ratgeber
3
Reference book
3
Sammlung
3
Advisory report
2
Bibliografie
2
Glossar enthalten
2
Glossary included
2
Gutachten
2
Mehrbändiges Werk
2
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2
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English
2,191
German
373
Czech
1
French
1
Polish
1
Spanish
1
Author
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Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
Bagur-Femenías, Llorenç
4
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Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
W. Bertelsmann Verlag
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Brandenburgisches Institut für Existenzgründung und Mittelstandsförderung
1
Budrich UniPress
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
58
Quality management journal : QMJ
47
Total quality management & business excellence
44
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
24
Auditing : a journal of practice & theory
22
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
19
Journal of health organization and management
19
Benchmarking : an international journal ; BIJ
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
Cogent business & management
14
International journal of business information systems : IJBIS
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
SpringerLink / Bücher
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
Gabler Edition Wissenschaft
9
International journal of services and operations management : IJSOM
9
Journal of hospitality marketing & management
9
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Source
All
ECONIS (ZBW)
2,557
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1
Return on quality (ROQ) : making service quality financially accountable
Rust, Roland T.
;
Zahorik, Anthony J.
;
Keiningham, Timothy
-
1994
Persistent link: https://www.econbiz.de/10000888243
Saved in:
2
Quality discrimination and bidirectional quality distortion: : generating the Dupuit outcome
Srinagesh, Padmanabhan
-
1988
Persistent link: https://www.econbiz.de/10000758363
Saved in:
3
Bankmarketing : schlanke Strukturen und Servicequalität als strategische Aufgabe für Universalkreditinstitute
Bielenberg, Ulf
-
1997
Persistent link: https://www.econbiz.de/10000630484
Saved in:
4
Qualities of vision, qualities of leadership
Hunsicker, J. Quincy
-
1986
Persistent link: https://www.econbiz.de/10000420361
Saved in:
5
Third party quality auditing : ISO 9000 quality system modes and auditors' consultative independence in post-certification period 1993 - 1995 in Finland
Moisala, Aarni
-
1996
Persistent link: https://www.econbiz.de/10000607800
Saved in:
6
Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques
;
Jurgens-Panak, Michele
-
1992
Persistent link: https://www.econbiz.de/10000346024
Saved in:
7
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
8
Quality at work
Hodgson, Alan
-
1988
-
2. print
Persistent link: https://www.econbiz.de/10000139671
Saved in:
9
Changing quality
Filippini, Luigi
-
1995
Persistent link: https://www.econbiz.de/10000148070
Saved in:
10
Quality audits & ISO9000 accreditation
Calway, Bruce
;
Murphy, Gerald
-
1994
Persistent link: https://www.econbiz.de/10000150897
Saved in:
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