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Trust or satisfaction in a relational approach. The case of financial institutions and high-tech firms

Graf, Raoul; Roberts, Deborah; Guiot, Denis - Université Paris-Dauphine (Paris IX) - 2011

Recent research has highlighted the importance of trust in building and maintaining business relationships. This … trust in buyer-seller relationships and compare it to the role of satisfaction. The study focuses on the commercial banking … sector, where a climate of trust is essential for developing and maintaining business relationships. Data were collected in a …

Persistent link: https://www.econbiz.de/10010799299

Do Collaboratories mean the End of face-to-face Interactions ? An Evidence from the ISEE Project

Gallié, Emilie-Pauline; Guichard, Renelle - Université Paris-Dauphine (Paris IX) - 2005

Scientific collaboration encompasses two main issues: knowledge sharing and trust. Geographical distance has an impact … proximity with regard to knowledge transfer and trust. For both, we address the main problems set by geographical distance and …

Persistent link: https://www.econbiz.de/10010706401

Effets de l’annonce d’un prix multidimensionnel sur la confiance dans la marque

Bréchet, Alice; Desmet, Pierre; de Pechpeyrou, Pauline - Université Paris-Dauphine (Paris IX) - 2005

misleading formulation, using this presentation reduces confidence in the brand, especially for non familiar consumers. Trust …

Persistent link: https://www.econbiz.de/10010706997

Le contrôle des activités externalisées : le cas des offices nationaux marocains

Sebti, Hicham - Université Paris-Dauphine (Paris IX) - 2007

Outsourcing is one of the organizational practices that have increased in popularity over the past decade, even in the public sector. However, management control literature gives a little attention to this new form of organization. Two paradigms dominate the inter-organizational management...

Persistent link: https://www.econbiz.de/10010707489

Relational risk perception and alliance management in French biotechnology SMEs

Vidot-Delerue, Hélène - Université Paris-Dauphine (Paris IX) - 2005

Purpose – Strategic alliances are often described as risky, dangerous, and instable. When firms adopt these strategies, they are confronted with a relational risk. Nevertheless, little empirical work has been down on relational risk in alliances. For this reason, this research is founded and...

Persistent link: https://www.econbiz.de/10010707930

An empirical investigation of trust's impact on collective awareness development in virtual teams

Favier, Marc; Jawadi, Nabila; Daassi, Mohamed; Kalika, … - Université Paris-Dauphine (Paris IX) - 2006

This study investigates the relationship between trust and collective awareness levels over time. The study also … examines the multi-dimensionality of both trust and collective awareness in virtual teams. Hence, we adopt a longitudinal study … to provide a preliminary step towards understanding the dynamic nature of trust and collective awareness in virtual teams …

Persistent link: https://www.econbiz.de/10010708059

Potential effects of psychological reactance and relationship proneness on relationships marketing programmes

Darpy, Denis; Prim-Allaz, Isabelle - Université Paris-Dauphine (Paris IX) - 2008

to better understand trust and commitment. A second section develops an integrative conceptual framework of the different …

Persistent link: https://www.econbiz.de/10010708194

Online Reverse Auctions Use and the Dance of Trust: Maintaining or Deteriorating Relationships

Josserand, Emmanuel; Charki, Mohamed Hédi - Université Paris-Dauphine (Paris IX) - 2007

This research explores the effect of the introduction of online reverse auctions (ORAs) on interorganizational trust …

Persistent link: https://www.econbiz.de/10010708559

Online Reverse Auctions Use and the Dance of Trust: Maintaining or Deteriorating Relationships

Charki, Mohamed Hédi; Josserand, Emmanuel - Université Paris-Dauphine (Paris IX) - 2008

This research explores the effect of the introduction of online reverse auctions (ORAs) on interorganizational trust …

Persistent link: https://www.econbiz.de/10010708623

Rôles des technologies de l'information et de la communication dans le développement de la qualité de la relation client : application à la relation banque/entreprise

Charki, Mohamed Hédi; El Fidha, Chokri - Université Paris-Dauphine (Paris IX) - 2005

Reaching a competitive advantage in banking industry requires the establishment of relationship quality. Nevertheless, the majority of business relationships models are static and do not predict the potential impact of one parameter’s evolution in a given relationship. At the same time,...

Persistent link: https://www.econbiz.de/10011072428