Purpose - The purpose of this paper is to analyse the direct impacts on financial performance and the added value of production in family businesses, considering the efficiency of intellectual capital as determining variables. Design/methodology/approach - A comparative analysis between family...

Shows executives and human resource professionals how to assess the financial worth of their organization's people and offers tools and insights to calculate the payoff of any investment in an organization's workforce

In developed economies, where the work input exceeds the physical input, the lack of harmonised and standardised rules of human capital assessment is visible. The mentioned indicates the deficit of an important part of the comprehensive value-added assessment. What do we lose by ignoring the...

Die Begriffe Prozeßorientierung, Prozeßmanagement, Workflow Management und Workflow-Management-Systeme sind noch immer nicht klar definiert und voneinander abgegrenzt. Ausgehend von einem speziellen Verständnis der Prozeßorientierung (Arbeitspapier WI Nr. 9/1996) wird Prozeßmanagement als...

Die Begriffe Prozeßorientierung, Prozeßmanagement, Workflow Management und Workflow-Management-Systeme sind noch immer nicht klar definiert und voneinander abgegrenzt. Ausgehend von einem speziellen Verständnis der Prozeßorientierung (Arbeitspapier WI Nr. 9/1996) wird Prozeßmanagement als...

In this paper, the authors discuss the concept of Customer Knowledge Management (CKM), which refers to the management of knowledge from customers, i.e. knowledge resident in customers, in contrast to knowledge about customers, e.g. customer characteristics and preferences prevalent in previous...