The terms capacity building and capability building are frequently heard in organisations and questions have been raised as to whether practices used in the private sector are transferable to the development aid sector.Gaps were revealed in the literature relating to conclusive definitions of...

While lean programmes continue to be implemented in many companies, there is a rising concern regarding the failures of these programmes. Many of them fail because we do not know how to implement them. Using the experience with a lean programme in an aircraft maintenance and repair operation,...

The purpose of this study is to explore factors that influence patients to seek help from a hospital minor care center— a unique self-selection method of triage for emergency service. This research was conducted as a qualitative single case study; our sample size was 19 patients. Interviews...

The purpose of this study is to explore factors that influence patients to seek help from a hospital minor care center— a unique self-selection method of triage for emergency service. This research was conducted as a qualitative single case study; our sample size was 19 patients. Interviews...