Purpose – To provide a practical insight into the Financial Services Authority’s (FSA) “Treating Customers Fairly” (TCF) initiative for financial services firms endeavouring to implement such an approach. Design/methodology/approach – This qualitative paper subjectively considers the...

This paper, set in the context of a rationale for financial regulation, considers how the Financial Services Authority’s (the regulator) approach to establishing compliance competent organisations in the life assurance sector (the regulated) has evolved from a prescriptive approach to one of...