By focusing on the dynamics of action inquiry strategies, this paper has framed the way in which the process is characterised and the potential of this approach for applied management research. The relationship between improved knowledge through action and improved action through reflection is...

Some of the key issues facing banks in the UK are analyzed in order to become better at selling in the personal banking market. These issues concern attitudes about organizational changes for sales, including those of personnel and physical organization. Implicit in them are matters of changes...