Purpose – To provide a practical insight into the Financial Services Authority’s (FSA) “Treating Customers Fairly” (TCF) initiative for financial services firms endeavouring to implement such an approach. Design/methodology/approach – This qualitative paper subjectively considers the...

By focusing on organisational buying behaviour in the aircraft component market in China and United Kingdom in 2000, this empirically based paper draws out comparative insights into cross-cultural interaction strategies. It investigates relative cross cultural influences with regard to three key...

This paper, set in the context of a rationale for financial regulation, considers how the Financial Services Authority’s (the regulator) approach to establishing compliance competent organisations in the life assurance sector (the regulated) has evolved from a prescriptive approach to one of...