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Examines the role and importance of customer-contact personnel in the marketing of a bank's financial services and the importance of customer service in retail banking. Customer-contact personnel from suburban branches of an Australian retail bank identified their level of agreement with...
Persistent link: https://www.econbiz.de/10009475228
Public–Private Partnership (PPP) in construction is gaining in popularity. Although papers published in major journals have documented real cases of PPP projects, there appears to be a lack of systematically summarizing what they have already provided. Consequently, this paper reviewed PPP...
Persistent link: https://www.econbiz.de/10009475296
looking towards Business Process Management (BPM), which would help to maximize the bottom-line impact of process improvement …In today's business environment it is impossible for one or one group of people to fully know or understand all the … dynamics associated with the operational business processes within an organization. This is why it is essential that companies …
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American business system might be defined trough its decentralized character, a capitalist one, based on private … acknowledges government involvement in business practice control, American Government acting as economical increase supervisor. …
Persistent link: https://www.econbiz.de/10008752302
In this paper I shall present "the best practice technique" or benchmarking, as a solution used in business process … reengineering business processes. Thus, I shall present: what are the business environments where the benchmarking technique can be …
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Being an entrepreneur means looking ahead. The purpose of this study is to answer the question that become the key for … each entrepreneur: Is not just what does the client want now, but what does the client expect in the future? There are many … taking shape today will significantly impact the business landscape for the private sector until 2030. Some of these are …
Persistent link: https://www.econbiz.de/10012045459
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