This study examines the process improvement initiatives undertaken at a community-based hospital to improve patient satisfaction and the financial and competitive position of the hospital through the implementation and marketing of the 29 Minute Emergency Department Guarantee. Specifically, the...

In today's global economy, firms are seeking any and every opportunity to differentiate from competitors by reducing supply chain costs and adding value to end customers. One increasingly popular option, under growing consumer awareness and increasing legislation, is to reintegrate returned...

In today's global economy, firms are seeking any and every opportunity to differentiate from competitors by reducing supply chain costs and adding value to end customers. One increasingly popular option, under growing consumer awareness and increasing legislation, is to reintegrate returned...

This paper develops scalable and effective yet simple heuristic methods for material assignment in a large discrete Build-To-Order (BTO) environment. The material assignment function allocates available supplies of raw material to orders over a period of time. Despite popular belief to the...

In the last few years, multivariate quality control has been thoroughly studied. The control of the population means vector is usually obtained by using multivariate control charts developed for this purpose. Nevertheless, when the goal is the efficient control of the covariance matrix, few...

Recognising the learning styles of today's upper level engineering undergraduates, a multimedia educational tool is developed to supplement traditional instruction in courses related to Materials Handling (MH) and facility design. The CD-ROM based system teaches design and analysis principles by...

Today supply chains leverage their partner's competencies and in the process also inherit the risks associated with various links of a supply chain. Although it is impossible to completely eliminate various risks, an environment can be created which helps to effectively mitigate risk. The most...

When a batch of jobs are waiting for services from a machine or resource, sometimes it is desirable to minimise the variance of job waiting times Waiting Time Variance (WTV) for service stability to all the jobs in the batch so that the jobs have about the same waiting times. Many factors,...

This paper develops scalable and effective yet simple heuristic methods for material assignment in a large discrete Build-To-Order (BTO) environment. The material assignment function allocates available supplies of raw material to orders over a period of time. Despite popular belief to the...

In the last few years, multivariate quality control has been thoroughly studied. The control of the population means vector is usually obtained by using multivariate control charts developed for this purpose. Nevertheless, when the goal is the efficient control of the covariance matrix, few...