Azadi, Majid; Farzipoor Saen, Reza - In: Socio-Economic Planning Sciences 47 (2013) 4, pp. 281-291
Quality function deployment (QFD) is a proven tool for process and product development, which translates the voice of customer (VoC) into engineering characteristics (EC), and prioritizes the ECs, in terms of customer's requirements. Traditionally, QFD rates the design requirements (DRs) with...