Purpose – The purpose of this paper is to review the impact that the 2003 SARS epidemic had on tourism and summarize the lessons that were learned from this crisis. To offer both practical and strategic tips for hoteliers and destination marketers in the Niagara region should a similar crisis...

Discusses the factors which affect how quickly Legionella bacteria grow: water throughput, water temperature, and chemical water treatments. Examines management criteria for control of these factors – training, water quality testing, record keeping and maintenance – as well as inspection...

Emergency managers have come to recognize that there is a quintessential style of emergency response procedure development that must be guarded against. This style allows the definition of objectives to be decided upon apart from the problems posed by their implementation, and then permits the...