Narrow search
Showing 1 - 10 of 637
Cover Image
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus; Sharma, Piyush; Hosie, Peter J. - In: The journal of services marketing 29 (2015) 5, pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Cover Image
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven; Kolberg, Anika; Haumann, Till; Wieseke, Jan - In: Journal of service research : JSR 18 (2015) 4, pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Cover Image
A contingency model of client repatronage in a financial auditing services context
Sarapaivanich, Naruanard; Patterson, Paul G. - In: Accounting research journal 29 (2016) 1, pp. 106-130
Persistent link: https://www.econbiz.de/10011607631
Cover Image
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen; Flynn, Andrea Godfrey; Berry, Leonard L. - In: Journal of service research : JSR 18 (2015) 1, pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Cover Image
Die Beurteilung von Dienstleistungen : Grundlage für ein erfolgreiches Marketing am Beispiel Freier Berufe
Göbl, Martin - 2003 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001754354
Cover Image
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.; Klaus, Philipp - In: The journal of services marketing 36 (2022) 1, pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Cover Image
Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von; Wentzel, Daniel; Raff, Stefan - In: Journal of retailing 99 (2023) 2, pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
Cover Image
Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Hale, Dena; Thakur, Ramendra; Riggs, John; Altobello, … - In: The journal of services marketing 36 (2022) 5, pp. 637-657
Persistent link: https://www.econbiz.de/10013407580
Cover Image
Revenue management of a professional services firm with quality revelation
Talluri, Kalyan T.; Tsoukalas, Angelos - In: Operations research 71 (2023) 4, pp. 1260-1276
Persistent link: https://www.econbiz.de/10014338179
Cover Image
How professional service firms compete in the market: An exploratory study
Amonini, Claudia; McColl-Kennedy, Janet R.; Soutar, … - 2010
This study investigates how professional service firms (PSFs) compete in the market. Drawing on strategic marketing literature, a managerial rather than customer perspective is adopted. The study investigates the competitive positions sought by professional service providers and the specific...
Persistent link: https://www.econbiz.de/10009448708