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~person:"Berry, Leonard L."
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Dienstleistung
12
Services
7
Product quality
5
Produktqualität
5
Marketing
4
Dienstleistungsqualität
3
Dienstleistungssektor
3
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3
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3
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3
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3
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2
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2
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2
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2
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2
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1
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1
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Berry, Leonard L.
Bruhn, Manfred
89
Corsten, Hans
70
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45
Meffert, Heribert
40
Haller, Sabine
27
Edvardsson, Bo
24
Hadwich, Karsten
23
Stauss, Bernd
23
Meyer, Anton
21
Gustafsson, Anders
20
Kleinaltenkamp, Michael
20
Witell, Lars
20
Fließ, Sabine
19
Krcmar, Helmut
18
Bitner, Mary Jo
17
Grönroos, Christian
17
Saarinen, Timo
17
Vargo, Stephen L.
17
Nijkamp, Peter
16
Thomas, Oliver
15
Zeithaml, Valarie A.
15
Görg, Holger
14
Kowalkowski, Christian
14
Riedl, René
14
Gallouj, Fai͏̈z
13
Polese, Francesco
13
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12
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12
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12
Parasuraman, A.
12
Fielt, Erwin
11
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11
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AMS review : official publication of the Academy of Marketing Science
2
Journal of service research : JSR
2
Journal of marketing
1
Journal of retailing
1
Journal of service management
1
Marketing-mix strategies - product strategy and promotion strategy
1
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ECONIS (ZBW)
10
USB Cologne (EcoSocSci)
3
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1
Service
-Marketing : [Wettbewerbsvorsprung durch erstklassige Qualität]
Berry, Leonard L.
-
1992
Persistent link: https://www.econbiz.de/10000336291
Saved in:
2
Delivering quality
service
: balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10000083054
Saved in:
3
Communication and control processes in the delivery of
service
quality
Zeithaml, Valerie A.
;
Berry, Leonard L.
;
Parasuraman, A.
-
2009
Persistent link: https://www.econbiz.de/10003836350
Saved in:
4
The effect of the servicescape on
service
workers
Parish, Janet Turner
;
Berry, Leonard L.
;
Lam, Shun Yin
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 220-238
Persistent link: https://www.econbiz.de/10003705566
Saved in:
5
Motivating customers to adhere to expert advice in professional services : a medical
service
context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
6
Communication and control processes in the delivery of
service
quality
Zeithaml, Valarie A.
- In:
Journal of marketing
52
(
1988
)
2
,
pp. 35-48
Persistent link: https://www.econbiz.de/10001055294
Saved in:
7
SERVQUAL: a multiple-item scale for measuring consumer perceptions of
service
quality
Parasuraman, A.
- In:
Journal of retailing
64
(
1988
)
1
,
pp. 12-37
Persistent link: https://www.econbiz.de/10001056853
Saved in:
8
Service
innovation is urgent in healthcare
Berry, Leonard L.
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 78-92
Persistent link: https://www.econbiz.de/10012113572
Saved in:
9
The innovation imperative in healthcare : an interview and commentary
Mende, Martin
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 121-131
Persistent link: https://www.econbiz.de/10012113585
Saved in:
10
Service
-Marketing
Berry, Leonard L.
;
Parasuraman, A.
-
1992
Persistent link: https://www.econbiz.de/10004137302
Saved in:
1
2
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