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~person:"Grönroos, Christian"
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Dienstleistung
15
Services
10
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6
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6
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6
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4
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4
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Grönroos, Christian
Bruhn, Manfred
89
Corsten, Hans
70
Gössinger, Ralf
45
Meffert, Heribert
40
Haller, Sabine
27
Edvardsson, Bo
24
Hadwich, Karsten
23
Stauss, Bernd
23
Meyer, Anton
21
Kleinaltenkamp, Michael
20
Fließ, Sabine
19
Gustafsson, Anders
19
Witell, Lars
19
Bitner, Mary Jo
17
Krcmar, Helmut
17
Vargo, Stephen L.
17
Nijkamp, Peter
16
Saarinen, Timo
16
Thomas, Oliver
15
Zeithaml, Valarie A.
15
Görg, Holger
14
Kowalkowski, Christian
14
Berry, Leonard L.
13
Gallouj, Fai͏̈z
13
Becker, Jörg
12
Bullinger, Hans-Jörg
12
Ganz, Walter
12
Leimeister, Jan Marco
12
Lusch, Robert F.
12
Parasuraman, A.
12
Riedl, René
12
Sundbo, Jon
12
Fielt, Erwin
11
Hipp, Christiane
11
Maleri, Rudolf
11
Polese, Francesco
11
Richter, Magnus
11
Vom Brocke, Jan
11
Amiti, Mary
10
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1
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1
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1
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1
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1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
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1
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ECONIS (ZBW)
14
USB Cologne (EcoSocSci)
1
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1
Relationship marketing and
service
: an update
Grönroos, Christian
- In:
Journal of global scholars of marketing science : …
27
(
2017
)
3
,
pp. 201-208
Persistent link: https://www.econbiz.de/10011774977
Saved in:
2
Relationality in the
service
logic of value creation
FitzPatrick, Mary
;
Varey, Richard J.
;
Grönroos, Christian
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 463-471
Persistent link: https://www.econbiz.de/10011418346
Saved in:
3
Language use in services : recent advances and directions for future research
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Grönroos, …
- In:
Journal of business research : JBR
72
(
2017
),
pp. 114-118
Persistent link: https://www.econbiz.de/10011645519
Saved in:
4
Service
productivity : toward a conceptualisation of the transformation of inputs into customer value in services
Grönroos, Christian
(
contributor
); …
-
2000
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536013
Saved in:
5
Service
management and marketing : a customer relationship management approach
Grönroos, Christian
-
2000
-
2. ed
Persistent link: https://www.econbiz.de/10001468264
Saved in:
6
Value co-creation in
service
logic : a critical analysis
Grönroos, Christian
- In:
Marketing theory
11
(
2011
)
3
,
pp. 279-301
Persistent link: https://www.econbiz.de/10009355177
Saved in:
7
The
service
revolution and its marketing implications :
service
logic vs
service
dominant logic
Grönroos, Christian
;
Gummerus, Johanna
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 206-229
Persistent link: https://www.econbiz.de/10010359568
Saved in:
8
In search of a new logic for marketing : foundation of contemporary theory
Grönroos, Christian
-
2007
Persistent link: https://www.econbiz.de/10003377346
Saved in:
9
The CSS Model : developing
service
offerings based on
service
's inherent sources of competitive advantage
Grönroos, Christian
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 187-196)
.
2007
Persistent link: https://www.econbiz.de/10003595868
Saved in:
10
Learning from the pioneering founders of the
service
research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
1
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