Identifying and assessing the benefits of mobile technology in a business context is often problematic. In this paper we start from the position that the benefits of mobile technology are hard to quantify in isolation, and that the unit of analysis to identify value should be the business...

This research explores the role of mailing lists in open source software projects as a tool for knowledge sharing and problem resolution. One of the benefits that firms can derive from using Open Source Software (OSS) is informal development collaboration. The primary tool for collaboration and...

Epistemological Foundation and Research Methodology -- Theoretical Background on Outsourcing -- Theoretical and Methodological Foundations for Classifying Data -- Empirical Evidence of Outsourcing Relationship Types -- Governance of IS Outsourcing Relationship Types -- Conclusion and Outlook on...

Este trabajo explora el papel desempeñado por las listas de distribución en proyectos de software de código abierto como herramienta para compartir conocimiento y resolver problemas. Uno de los principales beneficios que las empresas pueden obtener del uso de software de código abierto es la...

Purpose – Information systems (IS) outsourcing has grown dramatically in recent years, however few studies have dealt with the influence of outsourcing on the role of IS managers. In attempting to fill the gap, this study presents and analyzes the results of a survey among large Spanish firms....

To achieve quality in customer service is to enhance a company’s competitiveness. With the birth of the World Wide Web, the process of making products and services available to customers has changed from traditional communication channels to Web‐based information systems. Consequently, the...

It is imperative that management make the most effective use of their resources as the environment in which organisations operate becomes increasingly competitive and complex. There are many tools to help the manager striving for organisational effectiveness, but difficulties can arise in...

Quality concerns for management was one of the key themes of the Fifth Annual British Academy of Management Conference which was held in Bath in September 1991. This brought together a number of writers from a range of disciplines including production management, marketing and industrial...