The paper introduces new dimensions of Information Systems evaluation. Sustainability issues have increasing importance and their influence is compared with the Internet revolution. Customers, policymakers and business partners increasingly require the monitoring and reporting of the impact of...

The paper presents the results of a doctoral research related to Information Systems evaluation in context. The authors propose changes in the context, the new level of contextual analysis was added: the system context located between the internal and external context. The system context...

The evaluation and assessment of information systems (IS) is rapidly becoming an important and significant topic for study as well as practice. As such, the application of appraisal frameworks within technology management scenarios in industrial organizations, is vital to determining IS project...

It is widely accepted that Information Systems Evaluation (ISE) is a powerful and useful techniquethat can be used to assess IT/IS investments in an a-priori or a-posteriori sense. Traditionalapproaches to ISE have tended to centre upon financial and management accounting frameworks,seeking to...

The normative literature within the field of Knowledge Management has tended to concentrate on techniques and methodologies for codifying knowledge. Similarly, the literature on organizational learning, focuses on aspects of those knowledge that are pertinent at the macro-organizational level...

A City Council administration in Victoria, Australia developed a vision for a Corporate Information Management Strategy (CIMS), and envisaged that CIMS would provide the foundation for the organization to make better use of its knowledge. This would be achieved by implementing better management...

Enterprise systems entail complex organizational interventions. Accurately gauging the impact of any complex information system requires understanding its multidimensionality, and the development of a correspondent, standardized, validated, and robust measurement instrument. Despite the...

Enterprise resource planning (ERP) maintenance and upgrade activities are receiving much attention in ERP-using organizations. Annual maintenance costs approximate 25% of initial ERP implementation costs, and upgrade costs as much as 25-33% of the initial ERP implementation. Still, the area of...

This paper presents a validated measurement model and instrument for assessing enterprise systems success from multiple perspectives. The final validated study model employs 27 measures of the four dimensions: information quality, system quality, individual impact, and organizational impact. The...