As the UK’s retail financial services sector discovers the value of retaining customers it is also becoming aware that product elimination has the potential to damage existing purchasing relationships. Unlike physical goods, where elimination is often undertaken with scant regard for the...

Due to deregulation, the New Zealand retail banking environment is characterized by change, especially in the area of self-service technologies. The success of these technology projects has been mixed, and one must question whether or not the suppliers of these technologies have a true...

The increasing provision of self-service technologies such as automated telling machines (ATMs) in retail banking means that customers now have a variety of means of carrying out their banking business In many cases, the functions of these technologies overlap with the functions of the bank...