Customer Relationship Management (CRM) is not a new topic, but the advent of technologybased CRM solutions has enabled …Thesis (PhD (Business Management))--University of Stellenbosch, 2010. …

sources, the authors reconstruct template documents, rate of document flow and features of document management in Russian … universities of the first half of the 19th century. Document management is regarded as an administrative practice allowing the … university culture was born. Bureaucratic management of universities in the Russian Empire was different from that in Western …

, the findings can add to improvements in the management and preservation of AV records. Originality/value The study …Purpose The purpose of this paper is to identify challenges related to the management and preservation of audio …-visual (AV) records and/or archives in archival institutions in Sub Saharan Africa and suggests strategies for resolving them …

management applied to business design, examining several key areas such as business management, human resource management …, finance, accounting, marketing, and operations management. The study of the business model is based on business management …