The influence of client behaviour on a project is complex, including schedule restrictions on milestones, high demand on progress reports, delays in approving documents, and changes to workscope throughout the life-cycle. Quantifying these effects is important to project managers, in particular...

There is a plethora of literature to suggest that even in quality-oriented organizational contexts, the approach driving performance appraisal is fundamentally in conflict with Total Quality Management (TQM) precepts, which put heavy emphasis on systems-level features of performance management....

Purpose – This paper aims to address the question whether or not quality-driven organisations have, in practice, tended to adjust their performance appraisal systems to integrate total quality management (TQM) requirements. Design/methodology/approach – To do so, the findings of an initial...

The heavy emphasis on systems-level features that has characterised total quality management (TQM) view to performance management (PM) is not well suited to the current approach driving PM systems, a limitation that has not been recognised in the majority of TQM-driven organisations. Such...

Using a multiple case study, this paper is concerned with assessing the impact of senior management's approach and attitudes on service quality and its implications for middle and firstline managers. Date from 52 semi-structured interviews representing a variety of managerial levels suggests...

Using a survey, this paper provides information about the current state of performance management (appraisal) from a sample of UK-based EFQM-affiliated organizations. It particularly focuses on several critical issues of performance management in the context of TQM including: the effectiveness...

There is a plethora of literature to suggest that even in quality-oriented organizational contexts, the approach driving performance appraisal is fundamentally in conflict with Total Quality Management (TQM) precepts, which put heavy emphasis on systems-level features of performance management....

Reports findings from a research designed to investigate the main issues of the current HR performance evaluation systems in over 150 UK-based quality-focused organisations. The study identified the main characteristics of HR performance evaluation systems currently conducting in TQM-based...