, regulators and governments since the 1990s. Evidence is mounting that consumers in specific socio-economic groups express lower … ameliorating lower satisfaction levels of these groups of consumers. However, more information on the precise relationships between … satisfaction and consumers’ socio-economic background is required if policy is to be proportional and effective. This paper …

, regulators and international organizations are increasingly recognizing that consumers from specific socio-economic backgrounds … implemented, but there remains a lack of empirical research on the precise links between consumers’ socio-economic background and … their satisfaction. This article contrasts consumers’ stated and revealed preferences for three major household utility …