This report on consumer information campaigns concerning scams, makes recommendations for five areas in which practice can be improved to ensure that scams are more effectively understood and that campaigning against them is more integrated.

The policy guidance lays out the policy responses that need to be in place to ensure that consumers engaging in mobile commerce transactions are adequately informed, and are protected against security or privacy risks.

On 22 March 2000 the CCP held a half-day Forum Session intended to explore the challenges and possibilities associated with international co-operation. Using the experience of the United States and Canada as a practical example, the session provided an overview of ongoing efforts to combat the...

This document addresses the extent to which existing legal provisions in OECD countries impact recourse to alternative dispute resolution (ADR) in relation to disputes arising out of business-to-consumer electronic commerce.

This document reports on a CCP survey of legal and other consumer protections for payment cardholders in OECD Member countries. It also incorporates information gained during the CCP Roundtable on Consumer Protection for Payment Cardholders held in March 2001 in Berlin, Germany. The Roundtable...

Countries have made significant efforts in recent years to develop domestic, regional and international frameworks for consumer protection enforcement co-operation across borders. However, recent work by the OECD Committee on Consumer Policy has shown that challenges remain in many countries, in...

Protecting consumers when they are most vulnerable has long been a core focus of consumer policy. This report first discusses the nature and scale of consumer vulnerability in the digital age, including its evolving conceptualisation, the role of emerging digital trends, and implications for...

In recent years, a number of consumer product safety authorities have established product safety pledges with online marketplaces as a new way to better protect consumers from the risk of purchasing unsafe products that may be available on those platforms. Product safety pledges involve online...