When contracting through software agents, disputes will inevitably arise. Thus there is an urgent need to find alternatives to litigation for resolving conflicts. Methods of Online Dispute Resolution (ODR) need to be considered to resolve such disputes. Having agents understanding what the...

Technology is one of the critical factors in deciding whether technology intensive firms are able to succeed in gaining sustainable economic growth in a highly competitive market. In order to realise sustainable development, it is very important to achieve technological competitiveness. This...

This paper examines the development of a model to assist small businesses in their online Business-to-Consumer (B2C) interactions with customers, predominantly in relation to determining website content that matches overall business strategy. The model was developed to assist small business...

The knowledge era may give rise to a new world of chaos if marketing perceptions do not move away from the “zeitgeist whirlpool”. The “zeitgeist whirlpool” ideology illustrates the position of marketers trapped in the flowing current of marketing approach invented by the Baby Boomers, to...

In the late 1990’s, online B2B auctions were proliferating and were being adopted in a wide variety of circumstances. The reverse auction tool has evolved to take advantage of internet technology, and online auctions have been identified by many large organisations as a tool to achieve...

With a rapidly evolving business environment due to the process of intense techonological innovations, a new and competitive paradigm in which intellectual capital has become a critical driver of business performance has emerged. This paper conducts an initial characterisation of the...

Adequate, appropriate training of quality managers is essential to the development and implementation of effective quality management systems. This study reports on a survey of 235 Australian quality managers to determine their perceptions of their training and development needs, the extent to...

Governments in Australia increasingly rely on private sector service providers to improve efficiency in public service delivery and have entered into a range of business partnerships with those providers. This article considers the effectiveness of public-private partnership models used in...

In many parts of the world, homework is a form of labour characterised by precariousness, lack of regulation, and invisibility and lack of protection of the workers who are often amongst the world’s poorest and most exploited. Homework is spreading, due to firm practices such as outsourcing....

A nation that pursues a knowledge-based approach to economic growth might be expected to view its skill base as an important component of this strategy and the rate of accumulation of trade skills as an important part of the skill formation story. Australia, in common with many other countries,...