A City Council administration in Victoria, Australia developed a vision for a Corporate Information Management Strategy (CIMS), and envisaged that CIMS would provide the foundation for the organization to make better use of its knowledge. This would be achieved by implementing better management...

Enterprise systems entail complex organizational interventions. Accurately gauging the impact of any complex information system requires understanding its multidimensionality, and the development of a correspondent, standardized, validated, and robust measurement instrument. Despite the...

Enterprise resource planning (ERP) maintenance and upgrade activities are receiving much attention in ERP-using organizations. Annual maintenance costs approximate 25% of initial ERP implementation costs, and upgrade costs as much as 25-33% of the initial ERP implementation. Still, the area of...

This paper presents a validated measurement model and instrument for assessing enterprise systems success from multiple perspectives. The final validated study model employs 27 measures of the four dimensions: information quality, system quality, individual impact, and organizational impact. The...

The vulnerability of today's information economy is still not sufficiently realised: The economic structure of Queensland is to a great extent made up of Small and Medium Enterprises (SME). Across all industry sectors, these businesses rapidly approach a similar level of information technology...

Companies making large investments in information systems anticipate positive impacts on their organisation. Measuring information systems effectiveness or success has been an important criterion for practitioners and researchers in justifying the associated investment, both pre- and...

Business process models are a suitable means to describe the temporal and logical order of tasks for achieving a given goal. Therefore they become crucial in the coordination of intervention actions to efficiently recover from a disaster or tragic event. Past experience is vital in handling...

Organizations invest substantial resources in Enterprise Systems (ES) expecting positive outcomes for the organization and its functions. Implementing an ES is a lengthy and costly undertaking, with general upheaval for many of the organizations. Many organizations therefore are seriously...

This paper investigates four salient characteristics of IS-success models that are largely ignored in prior literature. Using data gathered from 600 responses, this study establishes the importance of (1) completeness of the model dimensions and measures, (2) mutual exclusivity of the model...

In today’s increasingly competitive environment, there is constant pressure for corporate leaders to add value to their organizations. These contemporary organizations are increasingly moving into business models that attempt to reduce duplicate supporting processes and staff by streamlining...