the managers and supervisors of hotels. These middle managers are closest to the workplace and have the strongest input … nurturing and growth of middle management, through formal or informal mentoring is of vital importance to hotels that seek to … continued trend in flattening of the organizational structure of hotels, which increases the level of accountability and …

most popular tourist destination in Australia, has a large number of hotels that represent a critical component of the … comprehensive analysis of the expectations and perceptions of key actors, the customers, managers and employees of hotels, along … the gaps within the tourism and hospitality literature surrounding service quality in Sydney hotels, is guided by two main …