Purpose – This paper aims to discuss the development of an integrated management system (IMS) by linking quantitative and qualitative decision parameters with a view to rank and optimise capital projects. Roles and impacts of the non‐financial criteria have been combined with traditional...

Purpose – The purpose of this paper is to evaluate the contribution of medical information systems (IS) to efficient use of information when diagnosing chest pain complaints with suspected acute myocardial infarction (AMI) as regards ordering of tests and accuracy of diagnosis....

Purpose – Increasing flexibility and complexity of modern process‐aware information systems (PAIS) usually leads to less guidance for its users and consequently requires more experienced users. A flexible PAIS allows users to freely choose a specific execution sequence of activities....

How traditional numerically based approaches to IT system selection can have seriously distorting effects on the decision‐making process is highlighted in this case study. The sources of those problems are isolated and a proven set of remedies for them is offered.

Describes a case company which believes that, although a strong quality culture already exists, the quality activities resulting from that culture can be better served by improving its quality information infrastructure. Describes how the company is endeavouring constantly to improve the...