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~isPartOf:"The journal of services marketing"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Eriksson, Maria"
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The journal of services marketing
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of quality and service sciences
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
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Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
2
Can selecting the right values help TQM implementations? : a case study about organisational homogeneity at the Walt Disney Company
Ingelsson, Pernilla
;
Eriksson, Maria
;
Lilja, Johan
- In:
Total quality management & business excellence : an …
23
(
2012
)
1
,
pp. 1-11
Persistent link: https://www.econbiz.de/10009509647
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