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~isPartOf:"The journal of services marketing"
~subject:"Complaint management"
~person:"Choi, Beom Joon"
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Complaint management
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Choi, Beom Joon
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The journal of services marketing
European journal of marketing : EJM
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The service industries journal
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The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beom Joon
;
La, Suna
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 223-233
Persistent link: https://www.econbiz.de/10009761808
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