Business process models are a suitable means to describe the temporal and logical order of tasks for achieving a given goal. Therefore they become crucial in the coordination of intervention actions to efficiently recover from a disaster or tragic event. Past experience is vital in handling...

Business process modeling has emerged as an immensely popular purpose of conceptual modeling in practice. Research on business process modeling is based on diverse topics of research methods and covers a wide area including modeling techniques, methodologies, methods and tools, but increasingly...

This chapter describes the development and testing of a method for information systems (IS) strategy formulation in small and medium enterprises (SMEs). A case study describing a practical experience with the method is presented. Essentially the method is comprised of two complementary analyses:...

Some years ago Lyytinen and Hirschheim (1987) explored information systems (IS) failure, characterising four different types or modes of failure. This paper re-examines these types of failures in the context of an enterprise system (ES) implementation in an Asia Pacific business that was newly...

Reference process models capture common practices in a given domain and variations thereof. Such models are intended to be configured in a specific setting, leading to individualized process models. Although the advantages of reference process models are widely accepted, their configuration...

Reference models are a widely accepted means to facilitate reusable information system and organizational design. At present, besides domain knowledge, the configuration of reference models requires a thorough understanding of both the reference model and the language it is captured in. This...

A configurable process model is an integrated representation of multiple variants of a business process. It is designed to be individualized to meet a particular set of requirements. As such, configurable process models promote systematic reuse of proven or common practices. Existing notations...

Japanese information systems (IS) research and the activities and foci of Japanese IS academic societies remain relatively unknown outside of Japan. A number of obstacles including structural and linguistic factors inhibit the smooth transfer and exchange of knowledge between Japanese IS...

As pervasive applications become prevalent in our day-to-day lives, the interactions of service provision and consumption between unknown and strange users are commonplace. Trust and reputation systems play a vital role in such application scenarios. One of the problems is that selfish users are...

Government funded assistive technology (AT) supply schemes in Australia operate at less than optimal levels. Not only are they failing to make best use of limited resources, they are also contributing to detrimental outcomes for AT users. Detriments are caused either by delaying the supply of...