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~type_genre:"Thesis"
~type_genre:"Multi-volume publication"
~person:"Bauch, Martin"
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Bauch, Martin
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Kombinatorische Verfahren mit Qualitätsgarantien zur Schichtplanung von Call-Center-Agenten
Bauch, Martin
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2012
The thesis provides an algorithmic approach to the scheduling problem for call centre agents. It shows that this problem is NP-complete and even inapproximable. A broad statistical analysis of call data from a call centre is contained, too.
Persistent link: https://www.econbiz.de/10009632961
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