Interpersonal trust (i.e. trust in other people) is an issue of high interest to both policy-makers and researchers seeking to understand what drives social and economic outcomes. However, for trust to usefully inform policy and analysis it is necessary to have valid and reliable measures of it....

A great deal of research in psychology and policy studies has demonstrated that when citizens feel fairly treated in their encounters with government agencies, they are more likely to accept and comply with regulatory rules and decisions, to feel included in society and to trust their...