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Quality management and innovation : a review of quantitative studies

Riillo, Cesare Antonio Fabio - In: International journal of productivity and quality … 14 (2014) 4, pp. 441-456

Persistent link: https://www.econbiz.de/10011283349

The challenge of integrating innovation and quality management practice

Palm, K.; Lilja, J.; Wiklund, H. - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 34-47

Persistent link: https://www.econbiz.de/10011555078

Effect of organizational culture and quality management on innovation among Nigerian manufacturing companies : the mediating role of dynamic capabilities

Shuaib, Kabir Musa; He, Zhen; Song, Lisha - In: Quality management journal : QMJ 28 (2021) 4, pp. 223-247

Persistent link: https://www.econbiz.de/10012650363

The Palgrave Handbook of Service Management

Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022

study -- Chapter 12: How contemporary scholarship addresses service management practices -- Chapter 13: Contract Innovation …: Transformative Service Research: Where We Are and Moving Forward at the Collective Level -- Part 4: Service Design and Innovation …: Service Design - Innovation for Complex Systems -- Chapter 26: The multiple identities of service design in organizations and …

Persistent link: https://www.econbiz.de/10013203497

Exploring the emergent quality management paradigm

Fundin, Anders; Backström, Tomas; Johansson, Peter E. - In: Total quality management & business excellence 32 (2021) 5, pp. 476-488

Persistent link: https://www.econbiz.de/10012440305

Decertification in quality-management standards by incrementally and radically innovative organizations

Clougherty, Joseph A.; Grajek, Michał - 2022

The literature on quality-management standards has generally focused on the drivers, motivations, and performance effects of adopting such standards. Yet the last decade has witnessed a substantial degree of decertification behavior, as organizations have increasingly decided to voluntarily...

Persistent link: https://www.econbiz.de/10013266021