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What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar; Fandos-Herrera, Carmina; Flavián … - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
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Does social class matter in recovering self-service technology failures?
Kim, Heewon; Jang, Soocheong - In: International journal of contemporary hospitality management 34 (2022) 3, pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
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Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong; Jang, Soocheong - In: International journal of contemporary hospitality management 28 (2016) 8, pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
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Moving beyond the Western versus Asian culture distinction : an investigation of acculturation effects
Weber, Karin; Sparks, Beverley; Hsu, Cathy H. C. - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1703-1723
Persistent link: https://www.econbiz.de/10011732294