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Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung - In: Journal of hospitality marketing & management 24 (2015) 3/4, pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
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Consumer complaining behavior in hospitality management
Tosun, Petek; Sezgin, Selime; Uray, Nimet - In: Journal of hospitality marketing & management 31 (2022) 2, pp. 247-264
Persistent link: https://www.econbiz.de/10012821095