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~isPartOf:"Latin American business review : journal of the Business Association of Latin American Studies (BALAS)"
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Latin American business review : journal of the Business Association of Latin American Studies (BALAS)
Journal of Services Marketing
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An exploration of frequent service failures in the Brazilian airline industry
Lorenz, Melanie P.
;
Johnson, Catherine M.
;
Barakat, Livia L.
- In:
Latin American business review : journal of the …
18
(
2017
)
1
,
pp. 19-45
Persistent link: https://www.econbiz.de/10011685998
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