While the proliferation of literature on the subject of growing incivility in society demonstrates the increasing importance given to civility by corporate America, there has been little academic investigation of the concept. The limited number of academic studies on civility reveals immense...

There have been few studies that investigate the reasons that dissatisfied customers stay with service organisations. Further, there have been no studies that have investigated a range of factors simultaneously in a single model in the business services sector. This paper attempts to address...

The purpose of this study was to determine and analyze the influence of consumer dissatisfaction variable and needs to find a variation of the displacement decision brand (brand switching) Nokia mobile phone to a Blackberry in the Faculty of Law USU S-1. The authors draw the hypothesis that...