What is the resilience of the marketing discipline? In other words, what is the perennity of the marketing concept, of marketing principles and purpose, and what is the adaptive capacity of marketing over time? In what measure are marketing researchers capable of reassessment and questioning...

This article focuses on the main group of luxury goods consumers in China, the Chinese elite, who are of critical importance for marketing luxury goods. First, after defining the Chinese elite, we identify the relevant dimensions to segment this mass affluent group: conspicuous/functional,...

Présente les méthodes qualitatives et quantitatives utilisées en marketing, allant des études exploratoires aux systèmes experts en passant par les analyses de données et la collecte d'informations. Resitue la recherche en marketing par rapport aux évolutions du domaine : post-modernisme,...

This book reviews the past twenty years of research in marketing by considering the different research streams together to understand, evaluate and criticize those various streams and to explore potential overlaps and divergence likely to emerge in the future. In addition, careful attention has...

Les thèmes abordés ici traitent autant des concepts classiques du domaine que des dernières avancées de la recherche allant du quantitatif au qualitatif.

L'ouvrage présente des méthodes qualitatives et quantitatives de recherche marketing, de la conception du processus aux études exploratoires et à la collecte d'information par enquête, en passant par la mesure par questionnaire et la description des données. Restitue les méthodes...

The relational approach is often presented as a strategy to retain customers, but can also be an appropriate approach to encourage consumers to complain, as a literature review shows it. Using information contained in complaints and giving right answers (distributive, procedural and...

Light intensity and thermal conditions have energy savings implications. Based on environmental psychology, ergonomics and in-store environment research, this study analyzes the direct and interaction effects of lighting and perceived temperature on store evaluations. Three evaluative dimensions...